FAQs

Making a Booking

How do I book a room?

There are 3 simple steps to book a room in Homestead Halls;

Step 1. Request to Book
Complete and send the Booking Request Form here. No payment details are required at this stage and there is no commitment to take the room.

Step 2. Confirmation
We’ll contact you to confirm details such as availability of the room, length of stay, price and your student status. We can also answer any questions you might have.

Step 3. Payment
You can pay your rent and deposit by credit/debit card or bank transfer. We’ll help you through the process and you will be provided with a copy of the invoice. Your booking will be confirmed once we receive your payment.

For further enquiries, you can give us a call / sms / whatsapp / wechat at +65-9026-9234.

What do I need to do when booking?

You need to be ready to pay your deposit – this is a one off payment made at the time you book, it’s protected during your stay with us and as long as your room and communal areas are left in good condition, returned in full at the end of your stay.

If you’re using someone else’s card, they’ll need to give their permission for you to use it – make sure you ask the card holder if you are using their details to pay for the accommodation.

How do I complete my booking?

Once we have received your application form and payment, your booking will be confirmed.

Can I view your rooms?

Send us your viewing request here and indicate the hall you wish to view and the time that suits you best. We will try arrange it and reply back to you asap.

Who can stay in Homestead Halls?

Any full-time student can live in Homestead Halls; your University or College can let you know if you are classed as a full time student. If you’re still unsure about this, give us a call and we can help.

If I am doing an internship/placement year, am I allowed to live with Homestead Halls?

You can live with Homestead Halls if you are still registered as a full-time student and your placement is part of your degree/course.

When do I sign the contract?

You will need to sign the License Agreement upon your day of arrival during the check-in process. You can read a copy of the License Agreement here.

For further enquiries, you can give us a call / sms / whatsapp / wechat at +65-9026-9234.

What is a security deposit?

The security deposit serves to protect Homestead Halls if the resident breaks or violates the terms of the License Agreement. It may be used to cover damage to the property, cleaning, or missing item that is in the inventory list.

What is a witness?

A witness is a person who is present at the signing of a legal document. They sign the document to indicate that they personally saw the signing and the document is authentic. The date that the witness signs any document should be the same as the date that the tenant/guarantor signs the document.

The witness must be a third party and should be over 18 years of age.

My booking has expired - can I rebook?

You are more than welcome to rebook if your previous booking has expired. We cannot guarantee booking you into the same room, as this may have been booked by someone else after your booking expired. If you choose not to rebook, you will get your deposit back.

To rebook after an expiry, get in touch with one of our team and we’ll be happy to help!

I have special requirements for my living needs, can Homestead Halls help with these?

We will always do what we can to find you suitable accommodation. Please get in touch with a member of the team if you need any help.

I want to book with my friends, how can this be organised?

You can organise a booking with your friends by completing the Booking Request Form online. Let our team know under the “Other Requirements” field that you and your friends are interested in a group booking and we’ll get in touch to help you find a suitable room.

Can I get a shorter tenancy?

Our shortest tenancy is one month.

Can I move in early or check out late?

Our standard tenancies have fixed dates and cannot be changed. However, if you are looking to move in earlier or move out later it may be possible to book an additional short stay tenancy.

For further enquiries, you can give us a call / sms / whatsapp / wechat at +65-9026-9234.

What documents do I need to bring to the property when I move in?

Please bring an official form of ID with you (for example, a passport or driving licence).

How do I contact Homestead Halls?

If you have any further questions, feel free to get in touch with a member of our team here.

Deposits and Payments

How much is a security deposit?

Security Deposit is $500. You will be told how much your deposit is during the booking process.

How and when do I pay the deposit and rent?

Your deposit and rent is paid when you book your room. It needs to be paid using bank transfer or a credit*/debit card and the cardholder must authorise the payment. (*credit cards incur a surcharge).

What happens if I can't make a payment?

If you are already living with us, please speak to the Hall Manager at your hall. If you haven’t moved in yet, or you would like to speak to someone, please give us a call / sms / whatsapp / wechat at +65-9026-9234.

What happens if my payment cannot be made due to international payment difficulties?

If you are already living with us, please speak to the Hall Manager at your hall. If you haven’t moved in yet, or you would like to speak to someone, please give us a call / sms / whatsapp / wechat at +65-9026-9234.

What methods can I use to pay?

Payment can be made through cash payment, credit card* or bank transfer**. (*credit card surcharge of 3% applies. **all bank charges must be covered.)

Can I pay by bank transfer?

Yes, we accept bank transfer. Please note that all bank charges must be covered.

Checking In

Can I move in early?

Our standard tenancies have fixed dates and cannot be changed. However, if you are looking to move in earlier or move out later it may be possible to book an additional short stay tenancy.

For further enquiries, you can give us a call / sms / whatsapp / wechat at +65-9026-9234.

What documents do I need to bring to the property when I move in?

Please bring an official form of ID with you (for example, a passport or driving licence).

What’s the property phone number?

To ensure you always get through to the right person to help you, please contact our Hall Manager at +65-9026-9234 should you require any assistance as they should be able to help you with all of your concerns or help to put you in touch with the right person.

Can my family/friends stay for a few nights after dropping me off?

For security reasons, we do not allow our residents to bring in family/friends to stay in the hall. However they are able to accompany you in the common area during your day of arrival. We do not allow any family/friends to enter into any room, especially of the opposite gender.

For further enquiries, you can give us a call / sms / whatsapp / wechat at +65-9026-9234.

Where do I get my keys?

You can collect your access card when you check in.

What happens if I arrive and no one is there (out of hours and in office hours)?

You can call our Hall Manager at +65-9026-9234.

Can you store my luggage if I get it delivered to site before I arrive?

As we will be preparing the room for your arrival, we will not be able to store any luggage for you before you arrive.

How can I get directions to the property?

The easiest way to get directions would be to search the postcode on Google maps and find the directions on there. Alternatively, you can call our customer services team on +65-9026-9234 and they may be able to put you in touch with the property for further help.

What time can I move in from?

You can move in any time from the start date of your tenancy onwards. If you are going to be arriving much later than the start of your tenancy, just let us know and we will arrange for someone to be there to greet you and make sure you get the keys for your new home.

Settling In

I’m unable to pay my rent this month, can I get an extension?

Please contact our National Contact Centre on 0300 303 8645 from the UK or +44 117 302 7497 if you’re overseas or speak to your property reception team if you’re having difficulties.

Can I have friends/family to stay overnight?

We want you to consider your Unite Students room as your home and are happy for you to have guests to stay. All we ask is that you let the on-site team know and that you consider your other flatmates and treat them with courtesy. You are responsible for any guests that you have staying with you and are liable if they cause any problems.

Can I smoke in my room?

All our properties are non-smoking throughout so please speak to your Hall Manager to ask where you can smoke. There are usually outside areas for you to smoke with ashtrays provided.

My internet has gone down, what can I do?

Please contact our Hall Manager at +65-9026-9234.

An emergency has happened back home and I need to cancel. Can I do this?

If you have an emergency please come and speak to our Hall Manager at +65-9026-9234. In emergencies each cancellation request is looked at on a case-by-case basis and an early release is at the discretion of the manager.

I am locked out of my room/my key doesn’t work. Who do I call to get back in?

Please contact our Hall Manager at +65-9026-9234.

Can I extend my stay at the end of my contract?

Please contact our Hall Manager at +65-9026-9234.

Hall Activities

How often activities are programmed during the week?

Currently, every weekday evening, there is Study Nite for 2 hours, and residents are encouraged to take the initiative to plan their own activities related to these themes (Mon – Fitness, Tue – Culture, Wed – the Arts, Thu – Recreation, Fri – Social)
Other activities are organised based on the resident’s life schedules which are mainly linked to their school calendars. We have organised movie outings, pizza parties, cooking workshops, contests and so on.

Are all activities attendance compulsory?

No, for now, participation in hall activities are voluntary. Residents pick and choose what activities interest them.

If activities are also planned over the week-end?

For resident-led activities, they are held during weekday evenings. Activities organised by the Hall Office are usually held on Friday evenings, as residents prefer to reserve the weekends for their own activities. If there are interesting events happening around town, we will also recommend them to residents so they have great ideas on how to spend their weekends.